Shipping rates:

Royal Mail 2nd class Service (normally 48 hours-after dispatch) – £2.95

Royal Mail 1st Class Service (normally 24 hours-after dispatch) – £5.57

We use Royal Mail for most orders or DPD for overweight parcels.

Please note: All delivery times are estimates, and not guaranteed, but delivery is usually in 2 working days (after dispatch).

 

Shipping policy:

All orders received before 3pm. will be dispatched on the same working day (Monday-Friday, excluding bank holidays).

Orders placed after 3pm. on Friday will be dispatched the next working day (including 1st Class Service).

All weekend and bank holiday orders will be dispatched on the following working day.

Greatest care is taken in packing every order to arrive to you safely. Depending on the weight and items in your order sometimes may be necessary to split the order in multiple parcels, in some cases, your order may be delivered in separate parcels at different times, if this is the case with your order please allow an extra day for your other parcel to arrive. 

When will I receive my order?

You should expect to receive your parcel within 2-3 working days from dispatch.

Damage or Lost:

Please accept our apologies if you have received a damaged parcel or your parcel has been lost.

In a rare case of damage or lost during transit, you will receive full refund or replacement at no extra cost for you.

If you discover your jar has been damaged in transit, please safely dispose of the damaged items. Photographic proof of the damage in its original packaging is required, and order information  must be sent to us before we process your request. Photos can be sent at info@realrawhoney.co.uk 

We are always happy to help with any questions at info@realrawhoney.co.uk or call 0330 133 2824 (Monday – Friday 9am – 5pm)

 

We reserve the right, to update, change or replace any part of these policy.