Here at Real Raw Honey we are committed to protecting the privacy, security and data of our customers and visitors.  This Privacy Policy describes how your personal information is collected, used, and shared when you visit or make a purchase from www.realrawhoney.co.uk (the “Site”)

This website is operated by CANII Ltd, registered in United Kingdom, Company number: 12765063. Our registered address is 40-46 Ashton Old Rd, Manchester M12 6LP.

Personal information we collect:

When you visit the site (www.realrawhoney.co.uk) and use the services we offer, purchase our products, we automatically collect certain information about your device, information about your web browser, IP address, time zone, and some of the cookies that are installed on your device, the type of device you’re using and we use it to understand how our services are being used.

We also may collect information about the individual web pages or products that you view, what websites or search terms referred you to the site, and information about how you interact with the site. We refer to this automatically – collected information as “Device Information”.For example, we will obtain your personal data when you register to use this website, send us feedback, post material, contact us for any reason, sign up to a service, purchase goods or services. We collect Device Information using the following technologies:

“Cookies” are data files that are placed on your device or computer and often include an anonymous unique identifier.  For more information about cookies, and how to disable cookies, visit http://www.allaboutcookies.org.

“Log files” track actions occurring on the site, and collect data including your IP address, browser type, Internet service provider, referring/exit pages, and date/time stamps.

“Web beacons”, “tags”, and “pixels” are electronic files used to record information about how you browse the site.

When you make a purchase or attempt to make a purchase through the site, we collect certain information from you, including your name, billing address, shipping address, telephone number, payment information including credit card numbers, email address, and phone number. We refer to this information as “Order Information”.

How and where do we store your data?

We only keep your data if we have a valid legal reason to do so and will only keep it for as long as we need to in order to fulfill our contractual or legal obligations or for as long as we have your permission to keep it.

How do we use your personal information:

We use the Order Information that we collect to fulfil any orders placed through the Site (including processing your payment information, arranging for shipping, and providing you with invoices and/or order confirmations).

We also use this Order Information to:

Communicate with you, fulfill our orders and when in line with the preferences you have shared with us, provide you with information or advertising relating to our products or services.

We use the Device Information that we collect to help us screen for potential risk and fraud, and more generally to improve and optimise our site (for example, by generating analytics about how our customers browse and interact with the site, and to assess the success of our marketing and advertising campaigns).

We collect your email address and the password you enter when you register for an account with us, and we use them to verify your identity and to keep your account secure.

We also use your email address:

We occasionally ask for feedback on our products or how you feel we are doing.Is important to check how you feel about us and your purchases from time to time and we can use this information to improve our service.

Sharing your information: 

We share your data with the following categories of companies as an essential part of being able to provide our services to you:

Companies in the Real Raw Honey group, as sometimes different bits of our group are responsible for different activities.

Companies that do things to get your purchases to you, such as payment service providers, warehouses, order packers, and delivery companies.

Professional service providers, such as marketing agencies, advertising partners and website hosts, who help us run our business.

Affiliates who help us reach out to potential new customers or promote our products on their websites, like advertising companies, marketing providers, email providers.

We provide these third party vendors only the personal data they need to perform their services.

Finally, we may also share your personal information to comply with applicable laws and regulations, search warrant or other lawful requests for information we receive, or to otherwise protect our rights.

Data Security:

Data security is very important to us. We have put in place appropriate security

measures to prevent your personal information. We take reasonable precautions by

using data encryption on our websites and applications.

Behavioural Advertising:

As described above, we use your Personal Information to provide you with targeted advertisements or marketing communications we believe may be of interest to you. For more information about how targeted advertising works, you can visit the Network Advertising Initiative’s (“NAI”) educational page at http://www.networkadvertising.org/understanding-online-advertising/how-does-it-work.

You can opt out of targeted advertising by using the links below:

– Facebook: https://www.facebook.com/settings/?tab=ads

– Google: https://www.google.com/settings/ads/anonymous

-Facebook:

Cookies and pixels are used to understand and deliver ads and make them more relevant to you. We may also use a cookie to learn whether someone who saw an ad on Facebook later visited our website.

Facebook website and Custom Audiences use code that we place on our site to deliver targeted ads through Facebook. Visit Facebook to find out more about their Data Privacy Policy.

How to manage cookies:

You can set your browser not to accept cookies, and the above website tells you how to remove cookies from your browser. However, in a few cases, some of our website features may not function as a result.

Your Rights:

You have the right to access personal information we hold about you and to ask that your personal information be corrected, updated, or deleted.  If you would like to use your right, please contact us at info@realrawhoney.co.uk

Data Retention: 

When you place an order through the site, we will maintain your order information for our records unless and until you ask us to delete this information.

Changes:

We reserve the right to update this privacy policy at any time in order to reflect, for example, changes to our practices or for other operational, legal or regulatory reasons.

How to contact Real Raw Honey:

If you have any questions about our privacy policy, the data we hold on you, or you would like to exercise one of your data protection rights, please do not hesitate to contact us.

Email us at: info@realrawhoney.co.uk

Call us: 0330 133 2824 (Monday – Friday 9am – 5pm)