fbpx Skip to main content

Real Raw Honey Shipping Policy

Standard Delivery via Royal Mail Tracked 48 Hours (2-3 working days – after dispatch) – £3.49

Royal Mail 1st Class via Royal Mail Tracked 24 Hours (normally 1-2 days – after dispatch) – £4.99

We use Royal Mail for all parcels. Once the order is dispatched you will receive email with tracking details for your parcel.

Please note: All delivery times are estimates, and not guaranteed, but delivery is usually in 2-3 working days (after dispatch).

Shipping policy:

All orders received before 3pm will be dispatched on the same working day (Monday-Friday, excluding bank holidays).

Orders placed after 3pm will be dispatched the next working day.

All weekend and bank holiday orders will be dispatched on the following working day.

Greatest care is taken in packing every order to arrive to you safely. Depending on the weight and items in your order sometimes may be necessary to split the order in multiple parcels. Therefore, your order may be delivered in separate parcels at different times, if this is the case with your order please allow an extra day for your other parcel to arrive. 

When will I receive my order?

You should expect to receive your parcel within 2-3 working days from dispatch.

Damage or Lost:

Please accept our apologies, if you have received a damaged parcel or your parcel has been lost.

In a rare case of damage or lost during transit, you are eligible for a full refund or replacement at no extra cost for you.

If you discover your jar has been damaged in transit, please safely dispose the damaged item/s. Photographic proof of the damage in its original packaging is required, and needs to be sent to us before we process your request. Photos can be sent at info@realrawhoney.co.uk 

We are always happy to help with any questions at info@realrawhoney.co.uk or call 0330 133 2824 (Monday – Friday 9am – 5pm)

We reserve the right, to update, change or replace any part of these policy.